Effective date: [PENDING TREY: set on publish]
We want getting your gear, and sending it back if it isn’t right, to be simple. Here’s how shipping, exchanges and returns work at Southern Dreams Outdoors.
Shipping
We ship to addresses in the United States. [PENDING TREY: confirm US-only, and whether that includes Alaska, Hawaii and APO/FPO addresses]
- Processing: orders are typically processed within [PENDING TREY: number] business days. Orders placed after [PENDING TREY: cutoff time, e.g. 1:00 pm CT], or on a weekend, are processed the next business day.
- Carriers: we ship with [PENDING TREY: USPS / UPS].
- Cost: [PENDING TREY: flat rate, free over $X, or calculated by weight and address]. Your shipping cost is shown at checkout before you pay.
- Tracking: [PENDING TREY: confirm: tracking number emailed when the order ships].
Local pickup: [PENDING TREY: offered or not, and where. No street address is published until one is chosen]
Exchanges
Need a different size? Tees in new, unwashed and unworn condition, with the original tags still on, can be exchanged for another size within [PENDING TREY: number] days of delivery. Our rope hats are one size, so hat exchanges are for [PENDING TREY: another colorway, or not offered].
Once we receive the original item, we’ll send the new one to your original shipping address. [PENDING TREY: who covers exchange shipping: a prepaid label from us, or the customer ships it back]
Returns and Refunds
Items in new, unwashed and unworn condition, with the original tags still on, can be returned for a full refund to your original payment method within [PENDING TREY: number] days of delivery.
[PENDING TREY: return shipping: who pays, and any fee deducted from the refund (Chêne charges up to $12)]
Once we receive and check your return, we’ll refund your original payment method. Your bank may take a few business days to post it.
Items We Can’t Take Back
[PENDING TREY: final-sale items, if any (e.g. worn, washed or sale items)]
Damaged or Wrong Items
If your order arrives damaged, or you received the wrong item, contact us within [PENDING TREY: number] days of delivery with your order number and a photo. [PENDING TREY: what happens next: replacement or refund, and who covers shipping]
How to Start a Return or Exchange
- Have your order number (it’s in your order confirmation email) and the email address you ordered with.
- contact us and tell us what you’re sending back and whether you want an exchange or a refund.
- Please start a separate return for each order. Items from different orders sent back in one package can’t be matched to their orders.
- [PENDING TREY: where to send returns: a return address or label provided by email]
International Orders
[PENDING TREY: confirm: we don’t ship outside the United States right now]
Questions
Questions about an order, a return or an exchange? Get in touch:
Southern Dreams Outdoors LLC
Phone: (225) 772-4703
Email: info@southerndreams-mechanical.com
Website: southerndreamsoutdoors.com